Privacy Policy

The following privacy policy describes the information and privacy practices for Vortex Computer Systems, services provided at your home or office, or any other location Vortex Computer Systems occupies. This privacy policy describes how Vortex Computer Systems engineers will collect and use your information. All information provided to Vortex Computer Systems may be shared with Vortex Computer Systems parent companies. When you provide a Vortex Computer Systems Engineer with your personal information, you consent to the information practices described in this policy.
This privacy policy may not apply to Web sites that are accessible through the site, which may contain links to other sites operated by third parties including, but not limited to, third-party sites that display Vortex Computer Systems logos. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.
This privacy policy applies to Vortex Computer Systems operations and locations in the United States.
 To assist you with reading through our privacy policy, we have provided questions and answers below that you may find helpful in understanding our privacy practices:

What information do Vortex Computer Systems Engineers collect from me?
We may collect personal information such as your name, mailing address, phone number, e-mail address, credit card number, and other billing information.

When does Vortex Computer Systems collect information from me?
When using products or services available from Vortex Computer Systems, you may be asked to provide personal information. For example, you may be asked to provide personal information when you schedule an appointment for services; bring in your product for service; purchase products; contact Vortex Computer Systems telephone engineers, and/or participate in other activities with Vortex Computer Systems entities.

How is my information used?
Vortex Computer Systems uses the information you provide to fulfill requests for service or information; provide customer service or perform other business activities.  Vortex Computer Systems does not sell or rent your personal information to third parties. The third parties with whom Vortex Computer Systems conducts business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines given to them and to take reasonable measures to ensure your personal information is secure. From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. Vortex Computer Systems may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of ourselves and others. Vortex Computer Systems may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

How does Vortex Computer Systems secure my personal information?
Whether you receive services or purchase products in Vortex Computer Systems locations, use Vortex Live, have services performed at your location, or contact the Vortex Computer Systems telephone engineers, we take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information. This includes personal information that you provide to complete a purchase. We cannot ensure or warrant the security of any information you transmit by e-mail, and you do so at your own risk.
Please note that while Vortex Computer Systems is able to protect personal information that is provided during the course of business, we cannot take responsibility for data loss on the products or systems serviced. You must remove or back up this information to safeguard it.

Remote Access
Vortex Computer Systems Engineers may use remote access to diagnose and resolve system problems. This lets us access your computer to determine the problem and either repair it or provide advice on possible repair options. By taking advantage of this service, you give permission to a Vortex Computer Systems Engineer to log into your computer, which may contain personal information. He or she will only search your computer to determine the cause of the problem and will attempt to minimize interaction with your data. It is your responsibility to ensure that all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.

How can I update my information?
Vortex Computer Systems wants your information to be complete and accurate. To update your information, call 713-984-4951 or send an e-mail to
If you send an e-mail, please include your current contact information and list the requested changes you would like to have made.


Who can I contact with questions about the security of my information?
Please contact our IT Operations VP to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may call 713-984-4951 or send an e-mail to

Will this privacy policy change?
Because Vortex Computer Systems will continue to implement new technologies and improve the services and features provided, this policy is subject to change. If there are changes or additions to this privacy policy, we will post them here.